No returns
Our products are ready-to-eat food. For food-safety reasons we do not accept returns or exchanges — including for change of mind. Please check your order before paying.
If your order arrives damaged or wrong
- Take a photo of the pack and message us as soon as possible after delivery.
- If the item arrived damaged, leaking, swollen, or isn’t what you ordered, we’ll arrange a replacement.
- Never eat from a pack that’s swollen, leaking or damaged.
Refunds
- If a payment is charged twice or an order can’t be fulfilled, we’ll refund via the original payment method.
How to reach us
Message us on WhatsApp — see the Contact page. Keep your order reference handy.